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What phone number did you call our service from?

Frequently Asked Questions

What was I charged for?
You were charged for calling a premium rate number.
I did not call this number, but I was billed
Calls that result in billing must be initiated by the consumer. Premium rate numbers cannot make outgoing calls. You or someone in your household must have placed a call.
I did not know how much this service cost
Deals Insider provides comprehensive information regarding the pricing of our premium membership directly on the signup form. We explicitly disclose the per-minute rate, overall duration of the call, and an estimated total cost of the call, inclusive of any potential carrier access charges. Furthermore, a tariff announcement is made during the call, reiterating these details and enabling you to make an informed decision about proceeding. We take pride in offering full refunds to our customers. Therefore, we kindly request that you contact our support team who will guide you through the process of initiating a complete refund and terminating the corresponding account and associated data.
Who will be refunding me and how?
You will be issued a refund for the full amount you were charged. The refund will be made via PayPal.
How long will it take to get my refund?
It takes around 1-2 business days to receive a refund after completing the refund form.
Can I just be refunded to my mobile bill?
Unfortunately, this is not supported by the mobile operators in the UK.
I am a customer care representative for a mobile operator such as O2, EE, Vodafone, or Three, and want to help a customer get a refund for a charge on their bill. What can I do?
Fill out the form below or have the customer fill out the form. They will be issued a refund for the full amount of the call within 2 business days.
My operator told me to contact the PSA regarding the charge on my phone bill

When attempting to comprehend a charge on your phone bill, you might come across or be directed to the website of the Phone-paid Services Authority (PSA) through search engines like Google or MSN. The PSA functions as a regulatory agency for premium services in the UK. It is important to understand that the PSA does not directly handle refunds. Instead, it collaborates with service providers, such as Deals Insider, to address customer concerns, which may involve issuing a refund.

Deals Insider offers immediate refunds through our refund form, while the PSA's resolution process may take several days to weeks and ultimately result in the same outcome: Deals Insider issuing you a refund through PayPal or bank transfer.

What is a premium rate number?
A premium rate number refers to a telephone number that is associated with higher call charges compared to standard rates. Calls made to premium rate numbers often incur an additional cost, which is either added to the caller's phone bill or deducted from their prepaid credit. The charges associated with premium rate numbers are intended to cover the cost of providing the specific service or content associated with the number.
How safe it is to provide my banking information to you to receive a refund?

Ensuring the safety and security of your banking information is of utmost importance to us. When providing your banking details, including your IBAN or account number and sort code, to receive a refund, rest assured that we take comprehensive measures to protect your data.

Our refund form is encrypted, ensuring that your information is transmitted securely. We adhere to strict data protection policies, which are outlined in detail in our privacy policy. This policy elaborates on how we handle and safeguard your data. It is important to note that once your refund has been processed, we promptly delete your banking information from our records.

We prioritize the confidentiality and integrity of your information throughout the refund process. Should you have any additional concerns or inquiries regarding the security of your data, please refer to our privacy policy or reach out to our customer support for further clarification.

I’ve gotten a refund how can I prevent future charges?

To ensure future charges are prevented, you can take the following measures based on your mobile service provider:

By following the appropriate steps provided by your respective mobile operator, you can effectively prevent future charges and ensure control over premium rate number usage.

I have received a refund to a PayPal account I don’t have access to

We apologize for any inconvenience you may have experienced with the refund to your PayPal account. As per our refund policy, Deals Insider exclusively sends refunds to verified PayPal accounts to ensure secure transactions. Once a refund has been processed and sent to a verified PayPal account, we are unable to reverse the transaction from our end.

In the case where you do not have access to your PayPal account, we recommend contacting PayPal support directly. Their dedicated support team will provide you with the necessary guidance and instructions to regain access to your account. Following their directions and verifying your identity should help you resolve the issue and regain control of your PayPal account.

Please note that Deals Insider does not have the authority to intervene in account access matters or reverse transactions. We appreciate your understanding and encourage you to reach out to PayPal support for further assistance in resolving this issue promptly.