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DealsInsider

Help & support

Refund help for 0901 811 2101

Find out what a charge was for and request a refund using our step-by-step form.

Is there a charge on your phone bill from 0901 811 2101?

It is because a call was placed to our premium rate number. Use the form below to get an instant refund.

Request a refund

Step 1 of 4 · Find your call

  1. Find your call
  2. Your details
  3. Refund destination
  4. Review

Which phone number received the charge?

We’ll use this number to find the call details for your refund request.

Enter your mobile or landline number, rather than the 09 number on your bill.

Need help with this step?

Frequently asked questions

What was I charged for?
You were charged for calling a premium rate number.
I did not call this number, but I was billed
Calls that result in billing must be initiated by the consumer. Premium rate numbers cannot make outgoing calls. You or someone in your household must have placed a call.
I did not know how much this service cost

Our signup form explains the price per minute and how long the call usually takes. Your phone provider may also add an access charge.

A price announcement is also played during the call so you can decide whether to continue.

You can request a full refund. Complete our refund form, or contact our customer care team for help with your refund or closing your account.

Who will be refunding me and how?
We refund the full amount you were charged. We don’t deduct any fees from your refund. We usually send refunds via PayPal. If you don't have a PayPal account, select that option in the refund form and our customer care team will contact you to arrange another way to receive your refund.
How long will it take to get my refund?
It takes around 1-2 business days to receive a refund after completing the refund form.
Can I just be refunded to my mobile bill?
Unfortunately, this is not supported by the mobile operators in the UK.
I am a customer care representative for a mobile operator such as O2, EE, Vodafone, or Three, and want to help a customer get a refund for a charge on their bill. What can I do?
Fill out the form or have the customer fill it out. They will be issued a refund for the full amount of the call within 2 business days.
My operator told me to contact Ofcom regarding the charge on my phone bill

Ofcom is the regulator for premium rate services in the UK. It does not issue refunds. Refunds for charges from Deals Insider are handled and issued by us.

To request your refund, complete our refund form. We usually send refunds via PayPal. If you don’t have PayPal, you can continue without it and our customer care team will contact you to arrange another way to receive your refund.

What is a premium rate number?
A premium rate number refers to a telephone number that is associated with higher call charges compared to standard rates. Calls made to premium rate numbers often incur an additional cost, which is either added to the caller's phone bill or deducted from their prepaid credit. The charges associated with premium rate numbers are intended to cover the cost of providing the specific service or content associated with the number.
How safe it is to provide my banking information to you to receive a refund?

Ensuring the safety and security of your banking information is of utmost importance to us. When providing your banking details, including your IBAN or account number and sort code, to receive a refund, rest assured that we take comprehensive measures to protect your data.

Our refund form is encrypted, ensuring that your information is transmitted securely. We adhere to strict data protection policies, which are outlined in detail in our privacy policy. This policy elaborates on how we handle and safeguard your data. It is important to note that once your refund has been processed, we promptly delete your banking information from our records.

We prioritize the confidentiality and integrity of your information throughout the refund process. Should you have any additional concerns or inquiries regarding the security of your data, please refer to our privacy policy or reach out to our customer support for further clarification.

I’ve gotten a refund how can I prevent future charges?

To ensure future charges are prevented, you can take the following measures based on your mobile service provider:

By following the appropriate steps provided by your respective mobile operator, you can effectively prevent future charges and ensure control over premium rate number usage.

I have received a refund to a PayPal account I don’t have access to

We apologize for any inconvenience you may have experienced with the refund to your PayPal account. For refunds sent via PayPal, Deals Insider uses verified PayPal accounts to ensure secure transactions. Once a refund has been processed and sent to a verified PayPal account, we are unable to reverse the transaction from our end.

In the case where you do not have access to your PayPal account, we recommend contacting PayPal support directly. Their dedicated support team will provide you with the necessary guidance and instructions to regain access to your account. Following their directions and verifying your identity should help you resolve the issue and regain control of your PayPal account.

Please note that Deals Insider does not have the authority to intervene in account access matters or reverse transactions. We appreciate your understanding and encourage you to reach out to PayPal support for further assistance in resolving this issue promptly.